Please contact us to share your concerns confidentially. 800-453-2530. Customer Support Contacts CUSTOMERS NS Customer Logistics: 800-635-5768 NS Intermodal Customer Service: 800-497-2919 Additional Customer Support Contacts EMPLOYEES IT NSS Helpdesk: 404-529-1527 or 800-525-2360 for Employee password resets, NS computer or Network issues HR Helpdesk: 800-267-3313 Payroll Helpline: 7-979-5000 microwave or 800-624-4193 The ASO has been serving WV since August 2000. Kepro Mailing Address 3653 Cagney Drive, Suite 202 Tallahassee, Florida 32309 New Hampshire - PASRR and LOC Phone: 844.526.4480 TDY: 855.843.4776 Fax: 844.490.9555 https://NH.kepro.com Disclaimer. Fax. helpline hours of operation Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time Weekends and Holidays (as shown below): 11:00 a.m. to 3:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time . You can reach us by email at compliance@kepro.com. Could not open iView. 855-NOR-FOLK or 855-667-3655. MAIN NUMBER. We have social workers and representatives on staff to help resolve medical concerns quickly through Immediate Advocacy services. Tallahassee, FL 32309 To find contact information for your area, please click here. WVPersonalCare@kepro.com. CROSSING GATES, SIGNALS, & ROUGH CROSSINGS. 866-212-5053. Kepro office hours are Monday through Friday, 8 a.m. to 6 p.m. Contact your system administrator for more information. Missouri is part of Area 4. 844-723-7811. If you have questions or concerns related to Kepro's services, as they may be impacted by the hurricane, please contact us toll-free at 888-317-0751. COMPLIANCE INQUIRIES Do you have a compliance concern? Phone. Need to contact Norfolk Southern? DHHS (Department of Health and Human Services) Eligibility Specialist Health and Welfare | Brotherhood of Locomotive Engineers and Trainmen 1-888-257-3407 FMLA Phone Number for NS Railroad - Kepro Health and Welfare FMLA Fact Sheet Benefit Numbers National Healthcare Plan Booklet Active Employees National Healthcare Plan Retired or Furloughed Employees Prescription Drugs AETNA Dental 2013 Vision/Eye/Med Get contact information for customer service, general public information, shareholders, job seekers, employees, and website issues. 4064 eolsen@kepro.com . The Maine Kepro Offices are located at the following address: Kepro 82 Running Hill Road, Suite 202 South Portland, ME 04106 Departments and Contact Information Phone: 866.521.0027 Fax: 866.325.4752 Switchboard/Intake For questions about faxes, ITRT and Section 28 Applications Phone: 866.521.0027 Option 0 Fax: 866.325.4752 Email: IntakeME@kepro.com links Norfolk Southern Website . The South Carolina Department of Health and Human Services (SCDHHS) encourages all autism spectrum disorder (ASD) providers to complete their prior authorization submissions through Keystone Peer Review Organization (KEPRO), the agency's quality improvement organization. Learn More Kepro provides technology-enabled services for priority populations to help them remain in the home or community of their choice. The phone numbers for each area are also listed on the website at www.keproqio.com. If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the KEPRO Medicare Beneficiary Helpline at 855-408-8557. TTY for all areas: 855-843-4776. By providing your email address, you acknowledge this fact and authorize us to respond to you using email. 800-453-2530. Jennifer McKnight Program and Compliance Manager, Florida PASRR ENVIRONMENTAL SPILLS. If you don't already have a Kepro account, you can Register here. 844-794-6729. Ellen Olsen, LCSW, MBA Executive Director, Florida PASRR 1.866.880.4080, ext. If you have a question regarding an appeal, please contact our Beneficiary Helpline. EMERGENCIES. 3653 Cagney Drive, Suite 202. Address Kepro 6802 Paragon Place, Suite 440 Richmond, VA 23230 Phone Local Phone: 804.622.8900 Tollfree: 888.827.2884 Fax: 877.652.9329 To place a TTY call for Hearing impaired dial 711 Email Kepro DMAS Provider Email (do not include PHI): VAproviderissues@kepro.com Insurance Providers Aetna Better Health 1.855.652.8249 or TTY: 711 As the West Virginia ASO, Kepro also assists in the development and management of high quality, accountable, public sector healthcare system for an array of programs that include: behavioral health, medical, socially necessary, nursing home pre-admission screening, Aged & Disabled Waiver . We're here 8am to 6pm AEST Monday to Friday, except for public holidays. Please enter your username and password to access the Atrezzo Provider Portal. OUR OFFICES We partner with government and private healthcare payers to maximize healthcare quality, improve accuracy and increase efficiency. The iView is not compatible with your browser, operating system, or device. The number is 866.521.0027. Email: NEPASRR@Kepro.com Mailing Address: Kepro. Phone: 833-840-9945. So is Kepro. Verifications cannot be submitted on the phone. Employee Resource Center. The information on this page is not an endorsement of Truework's services by Norfolk Southern and is meant to be purely informational. If you are deaf or hard of hearing and have a TTY machine, call 855.810.9728. Kepro, Inc. 777 East Park Drive Harrisburg, PA 17111 Toll-free: 800.222.0771 Phone 717.564.8288 Fax: 717.564.3862 www.kepro.com address Downtown, Norfolk, VA 23510, USA. General Email Box. All authorizations approved before April 1, 2018, will expire June 30, 2018. category Transportation. Aged and Disabled Waiver. Government sponsored healthcare programs are unique. If you have Sorensen VRS you can also use that system.
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